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Google Device Assist Launches for Stock Android Devices

by Jacob Kleinman | December 3, 2014December 3, 2014 8:00 pm PDT

If you just picked up your first Android device you may have a few questions. Unfortunately, there’s no Google equivalent to the Apple Store where helpful employees can walk you through the process, and there’s no Amazon-style video conference tech support. Instead, a new app should help Android users find their footing.

Device Assist launched today, though for now it’s limited to Nexus, GPe and Android One devices. You’ll also need to have Android 5.0 Lollipop to use the app. If your phone or tablet fits the bill you can download it for free and get started.

As soon as you open the app it should get to work, immediately searching your device for potential issues. Each problem will be presented as an info card, and clicking on one brings up more information or simply fixes the problem automatically. If you come across a particularly useful info card you can even archive it for later viewing. Device Assist also lets you contact Google directly for help if you can’t figure out what’s wrong. Under your direction, the app will send diagnostics results from your phone or tablet to Google Support, and you can tell the company to call you back or contact you online with the results.

For now, Google’s new app is pretty limited, though it should still serve up some useful suggestions and might be worth checking out at least once. Hopefully, Device Assist will get even better with future updates, though you can hit the source link now to check it out for yourself.

Google Play

Jacob Kleinman

Jacob Kleinman has been working as a journalist online and in print since he arrived at Wesleyan University in 2007. After graduating, he took a...