343 Industries has issued a formal apology over the matchmaking issues its Halo: The Master Chief Collection has been seeing since launch on Nov. 11. Studio boss Bonnie Ross has confirmed that everyone at her company is “committed to working around the clock” to fix these issues, and in due time, will “make this right” by the fans.
“On the matchmaking front, we have encountered unexpected issues that were not apparent in our internal test environment and that have resulted in a frustrating experience, including long matchmaking times and low session success rates.
Within 343 Industries and Xbox, I can assure you that resolving these issues is our #1 priority. We continue to partner with the Xbox platform team to analyze all data to make ongoing server-side adjustments to continually improve the matchmaking experience. We are also preparing additional content updates that will address existing campaign, UI, and other issues to improve the overall experience. With each update we will carefully analyze data to confirm that the improvements we’re seeing internally are also happening with fans at home.”
Ross emphasizes that the “multiple server-side tweaks and game content updates” are the company’s top priority right now, and once they are fixed, 343 Industries can get around to making up for this bungle.
“While our team works on continual improvements and towards solutions, my commitment to you is that we will take care of all owners of Halo: The Master Chief Collection. Our primary and continued focus is first on fixing the issues at hand. Once we’ve done that, we will detail how we will make this right with our fans.”
Halo: The Master Chief Collection was one of several controversial games released this month with faulty multiplayer or bug issues. Many gamers have become annoyed with the way many AAA launches are treated these days, so 343 Industries is by no means the only company out there that has to win back the trust of its audiences.
Perhaps all of our AAA publishers should have a little pow-wow at E3 next year to sort out how to make the holiday season in 2015 less dramatic.