Apple and IBM announced a major partnership in July under which IBM will help deploy Apple products and services into the enterprise. The goal is to provide “more than 100 industry-specific enterprise solutions including native apps, developed exclusively from the ground up, for iPhone and iPad,” Apple said this summer. Of course, Apple will also need to offer support as it extends its footprint into the corporate world and, today, we’re getting a glimpse of how that’s going to work.
The Cupertino-based company on Thursday launched a new AppleCare for Enterprise site, first noticed by TechCrunch. Apple hasn’t publicly discussed AppleCare for Enterprise in detail yet, though the page provides plenty of information on the service. For one, customers that do take advantage of Apple’s service can expect 24/7 support. Also, Apple will assign a specific “AppleCare Account Manager” to each client who will work hand-in-hand with the IT department to help “track issues you may be having and provide monthly reports for both support calls and repairs.”
A standard AppleCare for Enterprise account will be able to assign six IT contacts for direct access to the Account Manager, Apple explained, and said that priority requests for technical assistance will be answered within one hour. Enterprise customers can pay for more premium services to add more IT contacts to the plan, Apple explained. On-site hardware support will also be assisted by IBM’s Global Technology services and coverage includes support for replacing “up to 10 percent of your covered iPad and iPhone devices,” which Apple says should usually take only a single business day.
We suspect Apple will provide additional information on AppleCare for Enterpris soon, and interested parties can already ask for quotes on pricing. Hit the source for more.