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Dropbox Acknowledges Bug That Deleted User Files From the Cloud

by Brandon Russell | October 13, 2014October 13, 2014 2:00 pm PDT


There are many benefits to the cloud, but these services have their obvious limitations. For one, you need an actual Internet connection to access your files, which isn’t always available in remote parts of the world. Another, scarier part of Cloud Life is the possibility of files randomly disappearing, and that’s exactly what Dropbox users were greeted to recently.

Dropbox confirmed an issue with older versions of its desktop app that has been deleting user data. Apparently the problem affected users who have Selective Sync turned on, which is meant to limit cloud syncs to specific folders. Some users have reported they’ve lost several years worth of content, which is a nightmare scenario for both Dropbox users and the company itself. It’s a hard lesson, and is a big reminder that, if you have important files, you should probably back them up on portable hard drives as well.

In an effort to mitigate the issue, Dropbox has allegedly agreed to offer affected users a free-year of Dropbox Pro, which offers 1TB of space and a host of advanced settings that typically costs $9.99/month or $99/year. For people dealing with the loss of precious data, a year of even more cloud storage probably isn’t the best remedy. But I suppose it’s the least Dropbox can do.

Dropbox said its team is working to restore some files there were mistakenly deleted, but there’s no guarantee users will get back every last one.


Brandon Russell

Brandon Russell enjoys writing about technology and entertainment. When he's not watching Back to the Future, you can find him on a hike or watching...