Carphone Warehouse has vowed to refund iPhone 6 and iPhone 6 Plus pre-orders placed through Phones 4u after the retailer went into administration earlier this month. Customers simply have to visit a Carphone Warehouse store with proof of their purchase and place a new order for one of Apple’s latest smartphones to stake their claim.
After losing its contracts with Vodafone and EE, Phones 4u was forced to close all 550 of its stores across the U.K. and call in the administrators — just a day before the new iPhones were set to go on sale. It initially promised those who had placed a pre-order that they’d get their money back, but administrator PricewaterhouseCoopers recently broke that promise.
“Unfortunately we do not have any iPhone 6′s therefore customers who have pre-ordered an iPhone 6 through Phones 4u will not receive their purchase,” the company announced on the Phones 4u website. “Customers who have paid using credit cards should contact their credit card company to try and seek resolution to this matter.”
Carphone Warehouse, one Phones 4u’s biggest high-street rival, doesn’t believe that’s fair, so it has promised to reimburse anyone who paid money upfront on the promise that they would receive an iPhone 6 — so long as they buy their new smartphone from Carphone Warehouse instead.
“We understand Phones 4u customers have been told they won’t receive a refund on their iPhone 6 pre-orders,” Carphone Warehouse said. “We don’t think that’s fair, so we are offering to reimburse Phones 4u customers for any money paid upfront when they buy their new iPhone 6 or 6 Plus from us. All they have to do is come into our stores with printed evidence of their pre-order.”
While this is obviously a bid to grab your custom now that Phones 4u can’t, it’s still an incredibly nice gesture from Carphone Warehouse. If you haven’t already ordered your new iPhone elsewhere, it will save you some cash you will have undoubtedly lost otherwise.