If I ever start a business, my operating plan in times of confusion will be simply, “WWGD.” Every time a situation comes up that could potentially be a public relations nightmare, GOG.com seems to know what to do.
During GOG’s Linux promotion earlier this week, a bunch of games were accidentally marked as free and a couple thousand of those made it into customer carts and out the digital door before someone fixed the glitch a few minutes later.
Because GOG treats fans so well, though, gamers returned the favor. A thread popped up on the GOG forums with posts from users who picked up the games, asking that the games be removed from their libraries.
“I like free, but I like GOG more,” said one user.
The users who got those free games and then posted about it received the following email, according to Polygon:
Thank you for your honesty. Yesterday, due to a small glitch on our end, you and a bunch of other lucky people ended up getting games from the Linux Launch promo for free. Don’t worry, though, as it’s totally cool with us and you may keep them. Yes, we will not be removing these titles from your account and we do hope you will enjoy them! 🙂
Of course, if you prefer, like some of our community members, we can always remove them your shelf – just let us know replying to this email. Again, there’s no problem if you want to keep them 🙂
Your GOG.com Team
The glitch was so short lived that the majority of those who exploited it were more than likely doubting they were going to get the games for free, rather than intending to exploit the site.
Situations like this have helped GOG quickly build a great reputation with gamers. Steam is still dominant and Valve beloved, but GOG and CD Projekt Red are garnering a following all their own.