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Delta Flight Attendants Upgrading to Lumia 1520, Ditching Lumia 820


Delta flight attendants currently use Nokia Lumia 820 Windows Phone devices to accept mobile payments in the skies. The airline is about to upgrade from that aging device to the more powerful and larger-screened Nokia Lumia 1520 — a sign that the carrier has been pleased so far with Windows Phone and won’t use another operating system, like iOS or Android, instead.

The devices aren’t just used as check-out machines for customers purchasing in-flight beverages and snacks, however. Flight attendants will also have access to a 500-page on-board manual. Delta expects to save about $1 million each year on fuel and printing costs required to distribute the manuals. The phones will also provide information on flight details and will allow attendants to access frequent flyer information on passengers to offer more personalized experiences.

Delta said that it will begin distributing the Lumia 1520 in partnership with AT&T, Nokia and Avanade starting in October, and that it hopes to equip all of its flight attendants with the smartphone by the end of this year. It will also run on Microsoft’s brand new Windows Phone 8.1 operating system.

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Todd Haselton

Todd Haselton has been writing professionally since 2006 during his undergraduate days at Lehigh University. He started out as an intern with...