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T-Mobile CEO to BlackBerry Users: “We Hear and Stand With You”

by Brandon Russell | April 4, 2014April 4, 2014 3:00 pm PDT

T-Mobile Jump Announcement July 2013 - 07

T-Mobile CEO John Legere this week voiced his support for the BlackBerry faithful, saying nothing will change despite BlackBerry’s decision to stop offering devices on the UnCarrier. Earlier this week, BlackBerry CEO John Chen said it was in the best interest of both parties to cut ties, but ultimately mused that “business strategies” were not properly aligned for a positive relationship going forward. You can understand his stance following T-Mobile’s stunt—but numbers certainly don’t lie.

On BlackBerry’s decision, Legere said he was “disappointed,” but reminded the Waterloo company’s loyal fans that the carrier will stand by them. “We always have and always will,” Legere said. “Whether you’re an individual customer or business customers, nothing changes. Nada. Zero. Zilch.”

If you’re already with T-Mobile, you can continue to count on us for the great service you’ve come to expect, the regular OS updates, and, of course, America’s fastest nationwide 4G LTE network. None of that changes as far as we’re concerned.

Legere goes on to encourage BlackBerry owners on competing carriers to migrate over to T-Mobile, saying they’ll be welcomed with open arms. This is actually part of what sparked the whole spat in the first place. If you haven’t been following the BlackBerry-T-mobile saga, T-Mobile encouraged BlackBerry owners to upgrade to a competing device in exchange for credit. This, obviously, didn’t sit well with BlackBerry. So T-Mobile held another promotion, which offered BlackBerry owners the chance to upgrade to another BlackBerry devices in exchange for even more credit.

Turns out that BlackBerry users on T-Mobile weren’t that interested in upgrading to what BlackBerry was offering, as the carrier revealed that 96-percent of the Waterloo company’s faithful switched to a competing mobile operating system. So, here we are—customers are caught in the middle of a big business argument. But T-Mobile is ready to support the carrier’s remaining BlackBerry customers. That number, however, seems to get smaller by the day.

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Brandon Russell

Brandon Russell enjoys writing about technology and entertainment. When he's not watching Back to the Future, you can find him on a hike or watching...


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