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Google, HP Recall Chromebook 11 For “Fire and Burn Hazards”

by Todd Haselton | December 17, 2013December 17, 2013 10:30 am PST

HP Chromebook 11 - product

Google and HP stopped selling the Chromebook 11 shortly after the affordable Chrome OS notebook hit the market, and Google and HP admitted the reason was that the charger overheating. If you own one, it’s now time to send it back. The U.S. Consumer Product Safety Commission on Tuesday posted an official recall notice for the laptop.

“Consumers should stop using this product unless otherwise instructed,” the commission says on its site. “It is illegal to resell or attempt to resell a recalled consumer product.” The site says that the Chromebook 11 was recalled “due to fire and burn hazards” and that the charger is prone to “overheat and melt.” The product was manufactured in China and was sold in the United States from Google, HP, Best Buy and Amazon before from October through November, when it disappeared from store shelves.

The Consumer Product Safety Commission estimates that about 145,000 units are affected and says the charger model number is MU15-N1O52-AOOS; you should see that stamped on the face of the charger. If you aren’t contacted directly, you can reach out to Google by calling 866-628-1371 between 5 a.m. Pacific and 7 p.m. Pacific, or by visiting the Chromebook page ( and clicking support.

CPSC The Verge

Todd Haselton

Todd Haselton has been writing professionally since 2006 during his undergraduate days at Lehigh University. He started out as an intern with...