Looking to avoid any controversy surrounding its machine at this critical time of the year, Sony is replacing any faulty PlayStation 4 suffering from a blinking blue light with a brand new one. Even better, it is doing so in a jiffy.
Although the failure rate for the PlayStation 4 is dangling down in the .4% – 1%, depending on the report you read, any and all scrutiny surrounding light errors is best avoided. Just as Microsoft after the Red Ring of Death disaster which struck the Xbox 360 in the first few years.
Sony issued a statement in Game Informer addressing the issue and promising expedited shipment for replacement consoles.
“We also understand that some units were reportedly damaged during shipping. The number of affected PS4 systems is less than 1%, which represents a very small percentage of total units shipped to date and is within the expected range for a new product introduction. We understand the frustration of consumers that have had a problem and are working with them and our retail partners to help troubleshoot issues and ensure affected units are exchanged”
“SCEA is exchanging units with new replacements for those who call our support line,” Game Informer‘s Sony representative says. “The exchanges are immediate with expedited shipping.”
So yes, the blinking blue light on the PlayStation 4 is a big deal to Sony whether it has or hasn’t affected you personally. For me, even a small percentage like that is too much seeing as we should have learned from our mistakes the last time around.
Faulty devices are inevitable, but seeing as how gamers have to deal with this every single time a new console is released, there has to be a better solution than selling a bunch and seeing how many come back. I mean, we cough up $399 for this latest state of the art technology, and we expect it to work. Anything less is simply unacceptable.
Sony is just trying to nip this one in the bud before it blinks out of control.
Has your PlayStation 4 crashed yet, and are you fuming out of your mind? Let us know below what Sony had to say when you contacted them.