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HP Chromebook 11 Pulled Due to Overheating Charger

by Jacob Kleinman | November 13, 2013November 13, 2013 2:30 pm PDT

hp chromebook 11

Google and HP abruptly pulled the Chromebook 11 from Best Buy’s shelves and online retailers earlier today, causing a few hours of confusion before the computer-maker issued a public statement explaining the problem. It turns out the culprit was the microUSB charger which shipped with the new Chromebook easily overheats.

Here’s HP’s official statement:

Google and HP are pausing sales of the HP Chromebook 11 after receiving a small number of user reports that some chargers included with the device have been damaged due to over-heating during use. We are working with the Consumer Product Safety Commission to identify the appropriate corrective action, and will provide additional information and instructions as soon as we can.

In the meantime, customers who have purchased an HP Chromebook 11 should not use the original charger provided with the product. In the interim they may continue using their HP Chromebook 11 with any other Underwriters Laboratories-listed micro-USB charger, for example one provided with a tablet or smartphone. We apologize for the inconvenience.

If you own any Android devices at all you should have a microUSB charger on hand. There’s no word on when the Chromebook 11 will be back in stock, though if it’s just a charger issue it shouldn’t take long for Google and HP to correct the problem, until then there are plenty of solid options to choose from, including a 14-inch model from HP and Samsung’s 11.6-inch Chromebook.

allthingsd

Jacob Kleinman

Jacob Kleinman has been working as a journalist online and in print since he arrived at Wesleyan University in 2007. After graduating, he took a...

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