We didn’t ask for this.
We were big fans of Deus Ex: Human Revolution when it hit consoles and PCs a few years back and were looking forward to seeing what could be done with the world of Deus Ex on iOS with Deus Ex: The Fall, released earlier this week.
Unfortunately, as Reddit user KipEnyan found out, players on jailbroken devices will encounter a slight problem: You can’t seem to pull the trigger.
Creative DRM is sometimes irritating, but sometimes incredibly amusing. As a great example, the immortal pink scorpion that hounds those who pirate Serious Sam is a hilarious way to punish pirates while still being in the spirit of the game. Pirates of Game Dev Tycoon, released earlier this year, will find the games they create in the game end up pirated more and more until the game is unplayable.
The problem is when DRM punishes an honest customer. Jailbreaking your smartphone and tablet is completely legal. Pirates will inevitably find a way around this, while honest customers have no recourse. Worse yet, the problem doesn’t manifest itself until after the purchase of the game, meaning you’ll be out the $7 the game costs.
Eidos was quiet on the situation at first, but later said that it would update the game to allow it to work in a statement it issued:
We have not been clear in our communication earlier this week when we launched Deus Ex: The Fall. We did not state clearly that the game would not support jailbroken devices and so we will be switching this off via an update, so that all the supported iOS devices will be able to play the game in the near future.
We feel it’s the right thing to do in this situation and apologise for any inconvenience this may have caused. No customer should be out of pocket when we were not clear from the start, so we’ll get the game updated as soon as possible so that everyone who wants to play Deus Ex: The Fall can do regardless of whether their device is jailbroken or not. As soon as this update is live we will communicate this via the Eidos Montreal Community channels.
Hopefully the company has learned its lesson.