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Apple Still Reigns Supreme In Customer Satisfaction

by Jacob Kleinman | May 22, 2013May 22, 2013 11:00 am PDT

smartphones satisfaction index macrumors

The American Customer Satisfaction Index (ACSI) released its yearly customer satisfaction rankings for various industries yesterday. Apple is still holding on to the number one spot among mobile phone makers, but the Cupertino-based company lost points from last year while its biggest competition gained ground.

Apple topped the list with 81 out of 100 points, down two points from 2012’s score of 83. In second we have Motorola Mobility, which jumped up the rankings this year with a four point increase for a total of 77 points. Nokia held its ground, gaining one point for 76 total, and Samsung jumped from 71 in 2012 to 76 in 2013. Meanwhile, HTC, which has been struggling on all fronts recently, dropped down three points from 75 to 72, only to be outdone by LG, which dropped four points in the past year. At the bottom of the rankings is BlackBerry, which held steady at 69 points out of 100. The cellphone market overall saw a 2.7 percent rise in customer satisfaction, according to ACSI’s findings.

When it comes to wireless telephone service, the leading carrier for customer satisfaction is Verizon Wireless with a score of 73 points out of 100. Verizon is followed by Sprint, AT&T and T-Mobile.

Verizon’s FiOS claimed first place for customer satisfaction among Internet service providers with a score of 71. Sadly, although not surprisingly, the overall average satisfaction rate for Internet service providers is a barely passable score of 65 points out of 100.

ACSI MacRumors

Jacob Kleinman

Jacob Kleinman has been working as a journalist online and in print since he arrived at Wesleyan University in 2007. After graduating, he took a...