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Microsoft Says it is Investigating Reports of Windows Phone 8 Reboots, Email Issues

by Brandon Russell | November 19, 2012November 19, 2012 3:00 pm PST

In response to numerous user complaints of random reboots and email-sync issues in Windows Phone 8, Microsoft said it is currently searching for a fix. It’s not unusual for small problems to arise after an OS launches — the company’s latest mobile hero has only been on the market for a few weeks — but unprovoked reboots can really dampen any experience. Suddenly something that is new and fresh seems broken and unfinished.

“We are currently investigating reports of these incidents,” a Microsoft spokesperson told CNET, but didn’t share any information beyond that.

We’ve had experience with two different Windows Phone 8 devices, the Windows Phone 8X and the Lumia 920, and didn’t experience issues with either. CNET writer Mary Jo Foley explained that her experience largely mirrored ours, until she signed into Skype. “I realize I am just one tiny data point here, but I had no problems with the HTC 8X until I logged into Skype for Windows 8 last night and my Hotmail and Skype contacts merged,” Foley said.

Even still, multiple forums complained about the issue even before Skype was publicly available for Windows Phone 8, so it sounds like a deeper seeded issue unrelated to any one application. Microsoft is currently on the trail. Hopefully an OTA update, or some similar fix, is rolled out soon. In the meantime, we’ll keep an extra close eye on our own Windows Phone 8 devices and report back with any issues.

[via CNET]


Brandon Russell

Brandon Russell enjoys writing about technology and entertainment. When he's not watching Back to the Future, you can find him on a hike or watching...

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