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Leaked Document Suggests AT&T Cutting 30-Day Return Policy to 14 Days (Update: Confirmed)

by Brandon Russell | October 6, 2012October 6, 2012 1:00 pm PDT

at&t-return-policyWell, this isn’t the kind of news AT&T customers will want to hear heading into the next few months. According to an internal document acquired by Engadget, the carrier is planning to implement a 14-day equipment return and service cancellation policy effective Oct. 7, which is tomorrow — that’s down from the current 30-day period. If you’re prone to buyer’s remorse, or know someone who is, definitely do some research and ensure you purchase a device you’re 100 percent happy with out the door. Engadget said there may be a small grace period in November for unwitting buyers, but it’s better to air on the side of caution when making a purchase for yourself (or purchasing a device as a gift).

[via Engadget]

Update: AT&T reached out to TechnoBuffalo and confirmed that the carrier will move to a 14-day policy after Oct. 7. As a note, Verizon made a similar move to a two week return period last year, while Sprint and T-Mobile maintains a similar strategy.

AT&T has updated its device return policy. Consumer customers will have 14 days to return a device for any reason and cancel service without paying an Early Termination Fee. While this begins on October 7, AT&T customers will continue to have the option to update their voice and data plans at any time.


Brandon Russell

Brandon Russell enjoys writing about technology and entertainment. When he's not watching Back to the Future, you can find him on a hike or watching...

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