Research In Motion chief executive officer Thorsten Heins apologized on Friday following a BlackBerry service outage in Africa and Europe. “I want to apologize to those BlackBerry customers in Europe and Africa who experienced an impact in their quality of service earlier this morning,” Heins said. “The BlackBerry service is now fully restored and I can report that no data or messages were lost. Preliminary analysis suggests that those customers may have experienced a maximum delay of 3 hours in the delivery and reception of their messages.”
RIM’s stock price fell as much as 6.5%, the AP said, following the outage, no doubt as investors continue to worry about the struggling smartphone maker’s future.
There was no mention of compensation for the outage, but RIM provided customers with several free apps and games back in Oct. 2011 after its BlackBerry Messenger (BBM) service went offline for more than three days.