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Verizon Wireless Takes the Cake in J.D. Power Wireless Network Quality Study

by Todd Haselton | August 23, 2012August 23, 2012 8:00 am PST

Verizon-iPhone-4-Can-You-Hear-Me-Now-guy

J.D. Power and Associates published its 2012 U.S. Wireless Network Quality Performance Study — Volume 2 on Thursday, which ranked Verizon Wireless as the best carrier, in terms of network quality, in five out of six different U.S. regions.

The study, which included 27,000 participants, found that Verizon Wireless had the best network performance in the Northeast (16th consecutive time), the Mid-Atlantic, the Southeast, the Southwest and the West. U.S. Cellular offered better performance in the North Central United States for the 14th consecutive time, the survey found. Sprint, AT&T and T-Mobile performance varied depending on the region, although Sprint was found to offer the worst performance in the Northeast, Mid-Atlantic and North Central regions of the country.

J.D. Power and Associates found fewer connection problems with customers who had access to 4G LTE data networks, as opposed to HSPA+, WiMAX and older 3G technologies. Verizon has the largest 4G LTE network in the United States, so it adds up.

“It’s very interesting to see the stark performance differences between the newest generation of network technology, 4G LTE, and other network services that were the first offerings of 4G-marketed devices in early 2011,” said Kirk Parsons, senior director of wireless services at J.D. Power and Associates. “With the network advantages of using 4G LTE technology, in terms of spectrum efficiencies and increase in data connection speeds and reliability, it’s not unexpected that wireless carriers are rushing to expand and upgrade their networks to align with this latest generation of service.”

Verizon Wireless also ranked highest in J.D. Power’s customer care survey, which was published in July.

[via J.D. Power and Associates]

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J.D. POWER AND ASSOCIATES RANKS VERIZON WIRELESS HIGHEST IN NETWORK QUALITY

Nation’s Largest Wireless Provider Ranked Highest in 5 Regions, Above Industry Average in All 6 Regions in Latest Study

 

Basking RiDge, N.J. – Once again, Verizon Wireless leads the way in network quality, ranking highest in five regions covering 43 states and the District of Columbia in the latest J.D. Power and Associates 2012 Wireless Network Quality Performance Study℠, Volume 2.  The company also performed significantly above the industry average in all six regions nationwide.

J.D. Power and Associates measures network quality in terms of voice, text and data usage, including the growing number of 4G LTE data users, among the major U.S. wireless service providers.  Verizon Wireless ranked highest in:

  • Northeast Region, which covers Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island and Vermont.
  • Mid-Atlantic Region, which covers Delaware, District of Columbia, Maryland, New Jersey, Pennsylvania, Virginia and West Virginia.
  • Southeast Region, which covers Alabama, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina and Tennessee.
  • West Region, which covers Arizona, California, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington and Wyoming.
  • Southwest Region, which covers Arkansas, Missouri, Kansas, Oklahoma and Texas.

In the North Central Region, which covers Illinois, Indiana, Ohio, Michigan and Wisconsin, Verizon Wireless scored above the industry average and ranked higher than three national wireless carriers in the study.

“This latest study once again speaks loudly and clearly to the outstanding performance of the Verizon Wireless network in terms of customer satisfaction,” said Nicola Palmer, chief technical officer of Verizon Wireless.  “With our 4G LTE high-speed network’s blazing fast speeds and superior nationwide coverage, Verizon Wireless remains committed to providing its customers with the best networks, devices and innovative services.”

Approximately 27,000 wireless subscribers were surveyed by J.D. Power and Associates between January and June 2012 about their experiences with wireless voice, text messaging and data usage based on factors that impact overall carrier performance, including dropped calls, calls not connected on first try, calls with audio problems, failed or late voicemails, lost calls, message transmission failures, late text messages, mobile Web connection errors, excessively slow mobile Web loading, and email connection errors.

Verizon Wireless has invested more than $70 billion since it was formed – more than $6 billion on average every year – to increase the coverage and capacity of its premier nationwide network and to add new services.  Verizon Wireless leads the way with America’s largest 4G LTE network, covering more than 75 percent of the U.S. population.  Currently available to customers in 371 markets across the country, the company’s 4G LTE network, which offers speeds up to 10 times faster than before, supports a wide array of 4G LTE-enabled devices such as the Samsung Galaxy S® III and DROID INCREDIBLE 4G LTE by HTC.

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Todd Haselton

Todd Haselton has been writing professionally since 2006 during his undergraduate days at Lehigh University. He started out as an intern with...

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