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Cell Phone Users Complain Most About Slow Data Speeds and Dropped Calls, Says Report

by Mark Hearn | August 2, 2012August 2, 2012 5:30 pm PDT

According to a survey conducted by the Pew Research Center, 88 percent of American adults are cell phone owners. The research firm’s study revealed that the majority of cell phone owners often experience dropped calls (72 percent), unwanted marketing calls (68 percent), unwanted spam text messages (69 percent) and slow download speeds (77 percent).  Woof, talk about quality control problems.

The report states that smartphone owners experience the aforementioned problems more often than feature phone owners, but it doesn’t exactly explain why.

As for all cell phone owners, 6 percent claim to deal with dropped calls several times a day, while another 6 percent endure this issue at least once a day. Things may look bleak, but 41 percent of cell users told Pew that they encounter dropped calls less frequently than a few times a week and 26 percent say that they never experience dropped calls. Lucky bunch.

Pew notes that its survey wasn’t intended to measure illegal marketing techniques directed towards cell phone owners. However, its findings do reveal that 44 percent of cell phone users receive unwanted sales calls and spam text messages. Such high incidents likely translate to a high number of telemarketers avoiding U.S. laws against unsolicited commercial calls to cell phones.

Slow download speeds seemed to be one of the more troubling issues, as 12 percent of cell phone owners claim to have daily issues with slow download speeds and 25 percent of them experience this issue at least a few times a week.

According to Pew’s findings, the two biggest issues troubling cell phone owners are dropped calls and slow download speeds. These two functions are arguably the most important features that cell phone customers use. While mobile technology has come a long way, this shows that there is still a lot of room for improvement.

[via: TechCrunh, Pew Internet & American Life Project (PDF)]


Mark Hearn

Mark Hearn is a nerd's nerd if ever such a thing existed. Covering the mobile scene for several years, he also has a love for film, sports, gaming...

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