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HTC Promises Immediate Fix & Replacements for One S Chipping Issue

by Killian Bell | April 12, 2012April 12, 2012 11:00 am PDT

HTC One S chipping

It seems HTC is running into a few teething problems with its latest One devices. In addition to a minor “flex flaw” issue with the display on the One X, it also has to contend with an issue affecting the One S. The device’s micro-arc oxidized aluminum, which is claimed to be four times harder than anodized aluminum, is chipping away at the edges.

A number of early One S adopters report that they’re seeing chips and cracks along the edges of the device’s ceramic shell, despite no physical mistreatment to the handset. One user posted the image above to the XDA Developers forum and received a number of replies from One S owners who are experiencing the same thing.

Paul O’Brien, founder of MoDaCo, also complains about the cracking issue, which is believed to caused by the strain the flexible aluminum within the device is placing on the ceramic shell.

Ironically, HTC has boasted a lot about the One S’s space-age material. It has even published a video to promote its micro-arc oxidation process — which it says is also used on satellites, and race cars — and promises that the One S “doesn’t need a case” for protection. However, it seems it isn’t quite as hard as HTC believes.

In a statement to The Verge, the Taiwanese company says it’s “aware of the reports” and is now investigating the issue. It is also promising an immediate fix for those affected:

HTC is committed to delivering a high quality product and great experience for all our customers. There have been a few, isolated reports of this issue. The finish on the One S was laboratory tested as being at a hardness similar to ceramic. While that’s hard, it doesn’t mean it’s impossible to damage. Regardless, HTC takes quality very seriously and are providing all customers with an immediate fix and we are implementing some small changes to ensure customers do not experience this issue in the future.

According to The Verge, who asked HTC to clarify the “immediate fix,” it simply means users can return their One S to the store from which they purchased it within 30 days. But of course, until this issue is fixed, you’re likely to end up with another handset with the same problem.

Do you have chips or cracks on your One S?

[via The Verge]


Killian Bell

Killian Bell is a 20-something technology journalist based in a tiny town in England. He has an obsession with that little company in Cupertino...

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