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T-Mobile USA to Cut 1,900 U.S. Jobs in Effort to Consolidate Call Centers

by Todd Haselton | March 22, 2012March 22, 2012 4:24 pm PDT

T-Mobile store U.K.

T-Mobile USA said Thursday that it will cut 1,900 U.S. call center jobs, about half of the staff it employs in U.S. call centers, in an effort to consolidate the facilities. Those whose jobs have been eliminated will be given the option to pick up a career at one of the remaining call centers, AP┬ásaid. “These are not easy steps to take, but they are necessary to realize efficiency in order to invest for growth,” T-Mobile USA President and CEO Philipp Humm said, noting that the company will continue to restructure other parts of its business during the second quarter of this year.

Unfortunately, it appears this could be the downside of the failed merger between AT&T and T-Mobile. The two companies had promised to keep, and even bring back overseas call center jobs, should the merger have been approved. It’s unclear if those promises would have ever been kept, however.

The carrier currently has 24 call centers around the country and plans to cut that figure to just 17 by June. The AP said it will close centers in Redmond, Oregon; Thornton, Colorado; Lenexa, Kansas; Brownsville, Texas; Frisco, Texas;, Fort Lauderdale, Florida and Allentown, Pennsylvania.

[via AP]

Todd Haselton

Todd Haselton has been writing professionally since 2006 during his undergraduate days at Lehigh University. He started out as an intern with...