While it may have been one of the most exciting tablets to launch since the first iPad, the Asus Transformer Prime hasn’t been without its teething problems. The 10.1-inch slate is the first device to feature NVIDIA’s quad-core Tegra 3 processor, but unfortunately that has been accompanied by issues with its Wi-Fi and GPS.
Asus has already issued bug fixes, apologies, and the much-anticipated Ice Cream Sandwich update, but it seems that some Brits still aren’t happy. If you’re one of them, the company is now allowing you to return the tablet to the store you purchased it from for a full refund. If you do decide to keep it, however, it’ll give you an extended 18-month warranty.
In a post on its blog, Asus announced that none of the Transformer Prime tablets that were supplied to the U.K. are known to have the Wi-Fi issue, but it admits that they may have problems with GPS performance:
Any customers who have purchased a Transformer Prime TF201 and are dissatisfied with the performance of the GPS module are advised to return the unit to their point of purchase for a full refund as per standard consumer rights that apply in the UK.
Any customers who wish to keep their unit will be offered an extension to the standard ASUS warranty from 12 to 18 months (for any retailers who offer an additional 12 months’ warranty with their purchase, the total warranty period will remain at 2 years).
If you believe you are suffering from a Wi-Fi issue, or you would like to extend your warranty, you can call the Asus U.K. support team on 0870 1208 340. It’s important to do this to redeem your 18-month warranty; it will not be applied automatically.
If you’re thinking about taking advantage of the full refund so that you can purchase the new Transformer Prime TF700T, which was announced at CES last week, then you may be in for a long wait. Asus has confirmed that the device is “unlikely to be available in the U.K. before June at the earliest,” and it is yet to confirm pricing.
Are you a Transformer Prime user in the U.K.? What will you do with your device?