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Verizon Retracts $2 Convenience Fee Due to Negative Customer Feedback

by Brandon Russell | December 30, 2011December 30, 2011 1:01 pm PST

Verizon is Down

In response to overwhelming negative customer feedback, Verizon has decided not to institute its upcoming $2 “convenience fee.” The wireless carrier announced in a statement on Friday that “the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time.” Don’t ever think your opinion doesn’t matter.

Previously, after a series of recurring LTE outages, Verizon wished the world Happy Holidays by announcing the carrier would soon begin charging a $2 “convenience fee” for customers who made one-time payments online or over the phone.

It certainly didn’t sit right with infuriated Verizon Wireless customers, and it didn’t sit right with the Federal Communications Commission (FCC), either. In response to Verizon’s announcement, the FCC said in a statement it would investigate the matter.

“On behalf of American consumers, we’re concerned about Verizon’s actions and are looking into the matter,” the FCC statement said.

As The Verge points out, this isn’t the first time the FCC has investigated Verizon for questionable billing practices. Earlier this year, Verizon agreed to pay a settlement of $25 million to the U.S. and a minimum of $52.8 million to its customers because of “mystery fees.”

[New York Times, TheVerge]


Brandon Russell

Brandon Russell enjoys writing about technology and entertainment. When he's not watching Back to the Future, you can find him on a hike or watching...