After the PS Vita, Sony’s brand new handheld and the follow-up to the PSP, launched in Japan over the weekend, we ran a story early Monday covering a few videos and images that show the system with several problems.
“The PS Vita has had a terrific launch and sold in large numbers. We’re annoyed with these stories, because we can’t find any evidence of widespread glitches…
…The stories even said that Sony has issued an apology for PS Vita glitches, which simply isn’t true – there’s an apology on our Japanese website for people who are having trouble getting through to our technical help line, but that’s it.”
Admittedly, it would be foolish to assume that a few videos and pictures cropping up on the net suggest that all or most consumers are experiencing problems with their devices. It’s because of that fact that we recognize that Sony’s statement makes a great point … we really have no way of knowing exactly how widespread these problems are.
Then again, Sony did issue an apology of sorts to Japanese consumers. On this page, Sony says sorry for the difficulty users may be experiencing when it comes to contacting their customer support offices for the PlayStation Vita. They, like in almost all flooded call center responses, suggest users check out their net-based FAQ for help on specific topics. One of the top items they link to is an FAQ page about PS Vitas that encounter freezes and lockups.
While the problem may not be widespread, consumers are having enough issues that would cause a call center to be overwhelmed and a FAQ page to be referenced.
Here’s what we do know about console launches: they tend to be a little rocky. Regardless of the spread of the issues users encounter, almost every single console launch is accompanied by reports of failures, freezings and breaks. Those typically fade away within weeks…unless it’s related to a certain ring.
[via The Guardian]