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Consumer Reports Ranks Verizon Best Carrier in the U.S., AT&T Worst

by Emily Price | December 6, 2011

Consumer Reports has ranked Verizon the best U.S. Carrier and AT&T the worst based on the results of a recent poll conducted by the company of more than 66,000 subscribers about their phone service.

This is AT&T’s second year at the bottom of the heap. Verizon was closely followed in the survey by Sprint, with T-Mobile taking third place. Verizon was able to take top honors for its staff knowledge, as well as the quality of its texting and data service.

“Our survey indicates that subscribers to prepaid and smaller standard-service providers are happiest overall with their cell-phone service,” said Paul Reynolds, electronics editor for Consumer Reports. “However, these carriers aren’t for everyone. Some are only regional, and prepaid carriers tend to offer few or no smart phones.The major carriers are still leading options for many consumers, and we found they ranged widely in how well they satisfied their customers.”

If you’re a Consumer Reports subscriber you can check out all the ratings details on the magazine’s website. Ratings information will also be available in the January 2012 issue of Consumer Reports.

What do you think about the poll results? Tell us about your carrier experiences (good and bad) in the comments below!

[Source: Consumer Reports]


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Emily Price

Emily has been obsessed with computers since the early 80s when she discovered she could play Ghostbusters on her father's Commodore 64. She...Emily has been obsessed with computers since the early 80s when she discovered she could play Ghostbusters on her father's Commodore 64. She...


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