Following a statement from the company earlier today to confirm that it is working to restore BlackBerry services around the world, RIM’s co-CEO Mike Lazaridis has release a video in which he apologizes to BlackBerry users for over three days of downtime affecting BlackBerry Messenger, email, and internet access.
Lazaridis says that it is his goal to provide “reliable, real-time communications around the world,” and admits that RIM has not provided that this week, “not even close.” He assures users that the company is “working around the clock” to bring BlackBerry services back to life, and says that RIM is now approaching “normal BlackBerry service levels” in Europe, the Middle East, India, and Africa.
He cannot provide an estimated time of full recovery, but does promise another update again soon.
I commend Lazaridis for coming out and apologizing to BlackBerry users for the lack of service this week, but until everything’s back to normal, users aren’t going to be satisfied.
How many BlackBerry users have pre-ordered an iPhone 4S during the server downtime?