BlackBerry users in Europe, the Middle East, Africa, India, and other parts of the world have been stuck without BlackBerry Messenger and internet access for over two days now. RIM did promise customers in a message via Twitter that the service had been restored yesterday, however, that doesn’t seem to be the case.
A number of readers who read yesterday’s report left comments to say that their BlackBerry services were still not working, and that situation hasn’t changed today for millions of users. However, we have had more information from RIM, which explains why its services are down.
Up until recently, RIM did not give a reason for the issues, and simply said that the company was working to restore the services. It has now revealed that a failure within the company’s infrastructure is to blame:
“The messaging and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM’s infrastructure.? Although the system is designed to failover to a back-up switch, the failover did not function as previously tested.
As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible.
We apologize for any inconvenience and we will continue to keep you informed.”
It’s now been over two days since RIM’s BlackBerry services were working normally, and this is a huge disappointment to users, who have turned to social networking sites like Facebook and Twitter to vent their frustrations.
The issues couldn’t have happened at a worse time for RIM. With Apple’s iPhone 4S set to launch on Friday, October 14, users with BlackBerries that have been largely useless over the past two days could be persuaded to switch.
Is your BlackBerry still acting up, and if so, have these prolonged issues persuaded you to switch to another smartphone?