It’s no surprise now- many people are up and arms with complaints about Final Cut Pro X, the successor to Final Cut Pro 7.
TechnoBuffalo brought you a post, yesterday, detailing the rumbling on the web, from forums, to reviews, to their own App Store user ratings, indicating that users don’t like the successor to Final Cut Pro, and that they would like a refund of $299 USD to their iTunes Account. Traditionally, iTunes App Store purchases are marked “All Sales Final” in the iTunes Terms and Conditions; however, Apple has been known to secretly refund users if they aren’t satisfied with an application.
Apple has finally addressed the heavy criticism, by launching a “Frequently Asked Questions” page for Final Cut Pro X, discussing some of the updates to come, including volume licensing for Final Cut Pro X, Compressor 4, Motion 5, and multi-cam editing.
Apple prefaced the FAQ by saying, “Final Cut Pro X is a breakthrough in nonlinear video editing. The application has impressed many pro editors, and it has also generated a lot of discussion in the pro video community. We know people have questions about the new features in Final Cut Pro X and how it compares with previous versions of Final Cut Pro. Here are the answers to the most common questions we’ve heard.”
There was no mention of Apple offering refunds to unsatisfied customers, however numerous customers have reported getting a refund, after sending in a formal complaint.
What are your thoughts on this? Did Apple address your comments and complaints on Final Cut Pro X? Does this further-compel you to make the $299 USD purchase? Sound off in the comments below!