After Sony’s online gaming service, the PlayStation Network, was pushed online after 25 days of silence, gamers rejoiced, syncing their trophies and checking in on their friends. Yet, Sony left players with a bad taste in their mouths, never formally apologizing in a public way. To kick off its E3 press event, Sony chose to do the classy thing – apologize for something that they wholeheartedly feel bad about.
Referring to the media covering the news, Tretton had the following to say:
Nothing pleases the Internet like bad news. So, press outlets: you’re welcome.
He also thanked third-party partners, before addressing consumers directly:
You are the lifeblood of the company. Without you there is no PlayStation. I want to apologise personally and for the company for any anxiety caused. It’s you that causes us to be humbled and amazed by the support you continue to give. We are committed more than ever to making sure the PlayStation experience is entertaining and secure for everybody.
The PSN was taken offline on 20th April following a security breach that left personal information tied to some 77 million user accounts compromised and the details of around 12.3 million credit card possibly stolen.
What do you, fellow gamers, think? Do you forgive Sony for the vulnerability that forced the company to pull its network down? Do you think that Sony handled the situation well? Sound off in the comments below.