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Skype Users Having Difficulty Signing In; Help Guide Released

by Sean P. Aune | May 26, 2011May 26, 2011 9:40 am PST

Skype logoSkype has announced via a blog post that some users are having issues logging into the popular VoIP (Voice over Internet Protocol) service today.  The post is short on details on what exactly has gone wrong, but it does appear to be far more limited than the outage that impacted the company last Dec.

Luckily there appears to be a very simple fix no matter which platform you’re on, and the company has provided step-by-step instructions for Windows, Mac and Linux:


  1. If the Skype icon is displayed in the system tray at the bottom right of the screen, right-click it and select Quit.
  2. Click Start, type “run” and press Enter. (On Windows XP: Click Start and then Run.)
  3. Type “%appdata%\skype” and click OK.
  4. Locate and delete the file shared.xml. The file may be displayed as shared if file extensions are not displayed by default on your computer.
  5. If you cannot find this file:
    • Click Start, type “run” and press Enter. (On Windows XP: Click Start and then Run.)
    • Type “control folders” and click OK.
    • In the View tab, ensure that Show hidden files and folders is enabled.
    • Repeat the instructions from the beginning.
  6. Restart Skype.


  1. Open Finder and locate the following folder:
  2. ~/Library/Application Support/Skype

  3. Delete the file shared.xml.
  4. Restart Skype.

The ~ sign means your home folder. You can find your home folder by opening Finder and selecting GoHome from the menu bar or pressing Command (Apple), Shift and H keys at the same time.


  1. Go to the following folder:
  2. /home/YourLinuxUserName/.Skype

  3. Delete the file shared.xml.
  4. Restart Skype.

The Skype folder is a hidden folder – please check Show hidden files in your file browser to view and access it.

This appears to be the type of situation where the user is going to have to be the one to fix it, and not something that really can be done at the Skype offices. In our limited use of Skype here at TechnoBuffalo, we all appear to be online, and personally I see all of the people in my contacts that I expect to see this time of day.

Have you been impacted by the issue?  Did the fix work for you?

Sean P. Aune

Sean P. Aune has been a professional technology blogger since July 2007, but his love of tech dates back to at least 1976 when his parents bought...