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Amazon Details Cloud Failure, Apologizes To Users

by Emily Price | April 29, 2011April 29, 2011 8:30 am PST

Amazon has released a statement regarding its cloud storage outage, and has apologized to users. The highly detailed document explaining the issue can be found here, and is probably an interesting read for developers and system admin – but a confusing one for most everyone else.

The basics: Amazon said: “We know how critical our services are to our customers’ businesses and we will do everything we can to learn from this event and use it to drive improvement across our services.” To that end, the company will be improving how it does things, in an attempt to prevent a future outage. It plans on spreading out information into different Availability Zones rather than keeping it all in the same place, and plans to invest in things that will make for a faster recovery should the situation happen again.

Those who were affected by the Amazon Web Services outage will all receive a 10-day credit for the service automatically on their next bill.

Do any of you use Amazon’s web services? How did the outage affect you?

Emily Price

Emily has been obsessed with computers since the early 80s when she discovered she could play Ghostbusters on her father's Commodore 64. She...