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Amazon Offers Kindle Cover Refunds

by Tom Moccia | December 20, 2010December 20, 2010 10:00 am PST

It’s pretty safe to say that when companies put out new tech products with innovative designs there are bound to be a few annoying issues. This was evident when Apple released the iPhone 4 with a new antenna design. The antenna, built into the stainless steal frame is super cool, but as we know from “antennagate”, this apparently causes some reception problems. We now know using a case alleviates this problem and Apple ran their free case program for two months this summer, providing a free case to every iPhone 4 owner.

Ironically, Amazon is having a similar problem with it’s covers made for the Kindle 3 Wi-Fi models. The company has been contacted by customers stating that when using the cover, which retails forpr_kindle3_large_wide $34.99, the Kindle “freezes up and loses track of pages.” After some searching online, this issue has also been discussed in the company’s online forums and should be noted, the malfunction only affects the non-lighted version of the cover.

Drew Herdener, a spokesperson for Amazon said in an email that “engineers are looking into the matter”, but would not disclose how many units are affected. Subsequently, Amazon posted information on their blog about the problem stating “…we will be pleased to replace it for free or accept a return for a full refund, no matter when the cover was purchased.”  So if you have purchased one of these covers for your Kindle 3 Wi-Fi unit, contact Amazon for return instructions.

I find it amusing that two respected Fortune 500 companies are dealing with malfunctions, however slight they may be, on two of the hottest tech gadgets this decade. The iPhone 4 doesn’t work well without a case, and the Kindle 3 doesn’t work well with one. Maybe the Kindle owners could send their cases to iPhone 4 owners in a show of solidarity.

If you have a Kindle 3 Wi-Fi only model please let us know if you have had any issues while using the the non-lighted cover?


Tom Moccia

Tom Moccia is a native of Stamford, Connecticut and moved his family west in 2000 and now calls Stockton, California home with his wife and two...

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