There’s doesn’t seem to be much denying that when Consumer Reports gave the iPhone 4 a “Can’t Recommend” rating after testing the antenna issues in depth, they got tons and tons of site kickbacks. Whether it was a story on the local or nationwide news, nearly every report linked back to Consumer Reports’ rating. So you’d have expected their story to go away now, right?
Apple stated back during its damage control keynote this summer that they’d be offering free bumpers through September, reevaluating the situation from there. Well now it’s been made public that Apple will no longer issue a free bumper to just anyone with an iPhone 4. Instead, those noticing a drop in reception will have to contact Apple to get the same resolution. With that news, Consumer Reports had this to say:
“Our tests found the Bumper successfully mitigates the iPhone 4’s reception issue, which was a weak point in the phone’s otherwise-stellar performance in our tests. And we agree with Apple that not all iPhone 4 owners will experience reception difficulties with the device.
But putting the onus on any owners of a product to obtain a remedy to a design flaw is not acceptable to us. We therefore continue no to recommend the iPhone 4 and to call on Apple to provide a permanent fix for the phone’s reception issues.”
Despite their “Can’t Recommend” rating on the iPhone 4, it remains at the top of the overall rankings of all smartphones they’ve reviewed. Until Apple issues a permanent fix, Consumer Reports refuses to reverse their recommendation, not settling for Apple’s Bumper band-aid.