GG2013 - Break - FitBit Force

Fitbit recently recalled its Fitbit Force fitness tracker amid reports that some of the materials on the wristband were causing rash breakouts on some consumers. The company said that “users can develop allergic reactions to the stainless steel casing, materials used in the strap, or adhesives used to assemble the product, resulting in redness, rashes or blistering,” and warned consumers to stop using it immediately and return it for a full refund. That hasn’t been enough, it seems, because some consumers have filed a class-action lawsuit against Fitbit in California.

As an owner of the Fitbit myself, I received an email from the company alerting me to return the device for a refund. Since I haven’t experienced any issues, I’m still wearing mine. Even still, the lawsuit is asking Fitbit to notify all customers – something it appears to have already been doing – and to refund the cost of the product. Again, it’s already doing that.

The issue, it seems, is that Fitbit hasn’t been able to give a clear indication on what’s actually causing the rashes, instead only noting what we quoted above: that it’s related to some of the materials in the band. The Wall Street Journal says that some rash breakouts were so bad that customers “received prescription ointment to treat the reaction.” 9,900 customers were affected when Fitbit first issued its recall.

“We are asking for full disclosure of the dangerous aspects of the product and a full disclosure of why it’s causing these injuries,” a lawyer representing the class action lawsuit said. Some customers are also seeking damages, though the exact amount wasn’t disclosed – and that seems fair, especially for customers who had to spend money on medical bills and prescriptions that may have far outweighed the costs of the device itself.

TechnoBuffalo reached out to Fitbit for comment but a spokesperson was not immediately available.