It’s not exactly the new gadget smell you expect when you open up a new electronic device. According to the BBC, consumers who have purchased Dell’s new Latitude 6430u Ultrabooks are complaining that their notebooks smell like “cat urine.” Thankfully it’s not actually the urine of a feline that’s causing the smell, according to engineers who spoke to the news outlet.
The problem first surfaced on Dell’s own forums, where one Dell representative suggested removing the keyboard and cleaning it. “I thought for sure one of my cats sprayed it,” one user said. “But there was something faulty with it so I had it replaced. The next one had the exact same issue. It’s embarrassing taking it to clients because it smells so bad.” Several users suggested that cleaning the laptop didn’t fix the problem.
The smell was originating during the manufacturing process of the laptops, the BBC said. Dell says any customers who notice the problem can send their laptops back to have the smelly parts replaced.