It appears that Apple has loosened its policy on how much water damage prevents you from having your iPhone replaced.
Water. Two parts hydrogen and one part oxygen has always been the kryptonite to iOS owners and their devices. The smallest amount of moisture can spell doom for your warranty, and Apple has made that perfectly clear over the years.
Well, good news comes down the pike, iOS owners, you will no longer have to worry about steam from your shower, a few drops of rain, or that moronic driver that splashes you with a puddle while you wait for the bus. Apple has changed the water damage policy that has been set in stone for quite some time. That little Liquid Contact Indicator that is present in all iOS devices will no longer dictate your mood when looking to have your device serviced.
There are actually two LCI stickers in every device, one in the headphone port and the other just inside the 30-pin connector. The new policy is being reported by The Atlantic, and I have confirmed with my own reliable sources, that even if a devices LCI indicates that moisture has found its way into the hardware, the warranty should be honored, as long as there is no sign of corrosion.
This is a big step for Apple, and I have no idea why they would change this policy as it seems customers have learned how to avoid tripping these sensors. Granted most of them carry their devices in hermetically sealed bags when there is even a chance that moisture will be present. It seems as if Apple is becoming more customer friendly with the water damage policy. Honestly, I have seen devices with triggered LCI stickers swapped out at numerous Apple stores in the past. As long as the device didn’t look abused or had been sitting in the washer for two days, Apple employees would typically swap out the device. The biggest key is to not concoct some outrageous story, and basically just be nice instead of a belligerent jerk. I have seen this first had, but now there is no anxiety walking into the store wondering if you will be successful getting a replacement device.
While it appears that this policy change happened months ago, Apple hasn’t exactly been shouting it from the roof tops that a little bit of water damage is no longer a big thing.
Have you ever had to have an iOS device service which had a tripped LCI? What was your experience like? Let me know in the comments below.